課程資訊
課程名稱
參考資源與服務
Reference Services and Resouorces 
開課學期
112-1 
授課對象
文學院  圖書資訊學研究所  
授課教師
羅思嘉 
課號
LIS5048 
課程識別碼
126 U1130 
班次
 
學分
3.0 
全/半年
半年 
必/選修
選修 
上課時間
星期三7,8,9(14:20~17:20) 
上課地點
圖資會議室 
備註
非本科生補修課程。
限碩士班以上 或 限博士班
總人數上限:10人 
 
課程簡介影片
 
核心能力關聯
核心能力與課程規劃關聯圖
課程大綱
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課程概述

課程內容主要介紹參考服務與參考資源的基本觀念,討論議題包括參考服務的理念與內容、參考資源的類型與特色,讓修課同學能夠掌握參考服務之內涵與技巧,以及孰悉常用參考資源之運用。 

課程目標
- 了解參考服務理念與內容
- 掌握各類參考資源之功能與特性
- 具備利用參考資源解決資訊問題之能力 
課程要求
Observing reference services
Hands-on experience with reference materials
Instructional course design
Presentation on information resources 
預期每週課後學習時數
 
Office Hours
另約時間 
指定閱讀
 
參考書目
Textbooks
Cassell, K. A, & Hiremath, U. (2018). Reference and information services: An introduction. (4th Ed.). Chicago: ALA Neal-Schuman.
Wong, M. A.,& Saunders, L. (Eds.) (2020). Reference and information services (6th ed.). Santa Barbara, CA: Libraries Unlimited.
Other references
Shontz, P. K., & Murray, R. A. (Ed.) (2007). A day in the life: Career options in library and information science. Westport, Conn.: Libraries Unlimited. 
評量方式
(僅供參考)
 
No.
項目
百分比
說明
1. 
Assignment 
45% 
 
2. 
In-class exercise 
15% 
 
3. 
Lecture notes 
10% 
 
4. 
Final report 
15% 
 
5. 
Participation 
15% 
 
 
針對學生困難提供學生調整方式
 
上課形式
作業繳交方式
考試形式
其他
由師生雙方議定
課程進度
週次
日期
單元主題
第1週
9/6  Introduction to Reference Services and Resources

Introduction to the syllabus 
第2週
9/13  Function of Reference Services and Role of Reference Librarian Today and the Future
Wong, & Saunders, Ch.1

Reporting observation on Reference Desk Pre-H 
第3週
9/20  Models of Reference Services
Wong, & Saunders, Ch.6

Reference Interviews: Determining the Question
Cassell, & Hiremath, Ch.2
Wong, & Saunders, Ch.3, Ch.4, 75-84; Guidelines for Behavioral Performance of Reference and Information Service Providers (2013)
 
第4週
9/27  Instruction Design
Cassell, & Hiremath, Ch.16
Wong, & Saunders, Ch.4 
第5週
10/4  Finding the Answers: Search Strategies
Cassell, & Hiremath, Ch.3
Wong, & Saunders, Ch.16

Selecting and Evaluating Reference Materials
Wong, & Saunders, Ch.14 
第6週
10/11  Guest Speaker 1
Reference Librarian as a Profession
Design of Reference Services
*14:30-17:00 (lecture time, meeting time 14:20) 
第7週
10/18  Questions about Publications: Bibliographic Resources
Cassell, & Hiremath, Ch.4
Wong, & Saunders, Ch.20

Hands-on practice (SLIM, Union Catalogue, Publication Lists) 
第8週
10/25  Events and Issues in the Past and Present: Journal Article Indexes
Cassell, & Hiremath, Ch.8
Wong, & Saunders, Ch.22

Hands-on practice (Taiwan Periodical Literature, EBSCO ASC) 
第9週
11/1  Citation Index
Wong, & Saunders, Ch.22, 475-476

Hands-on practice (WOS) 
第10週
11/8  Guest Speaker 2
Health & Medicine Resources and Services 
第11週
11/15  About Anything and Everything: Ready Reference Special focus on Dictionaries, Encyclopedias, Statistics and Law
Wong, & Saunders, Chs.17-19, 27, 31 
第12週
11/22  Management and Evaluation of Reference Services
Cassell, & Hiremath, Chs. 20-23
Wong, & Saunders, Chs.7-8

-Training for Reference Services
Wong, & Saunders, Ch.9
Shontz, & Murray, Chs.13, 32

-Marketing Reference Services
Wong, & Saunders, Ch.10 
第13週
11/29  Presentation of Instructional Course (H1) 
第14週
12/6  Report on Issues in Reference Services and Resources (I) 
第15週
12/13  Report on Issues in Reference Services and Resources (II) 
第16週
12/20  Final report submission, no meeting